Privacy Policy

The personal information we collect depends on how you interact with us. It may include:

• Your name, company or facility name, email address, phone number and postal address
• Details of the work, site, system or service you enquire about
• Records of our communications with you, including enquiry and quote details
• Employment-related information if you apply for a role (e.g. your resume and contact details)
• Technical information when you visit our website, such as your IP address, browser type and pages viewed

We collect personal information directly from you — for example when you submit an enquiry or job application, request a quote, or contact us by phone or email. We may also collect information through our website (including cookies — see our Cookie Policy) and, where relevant, from third parties such as builders, contractors or referees you have authorised us to deal with.

We use personal information to:

• Respond to your enquiries and provide quotes and services
• Deliver, manage and invoice plumbing, maintenance and project work
• Assess and manage job applications
• Maintain our business records and meet legal and safety obligations
• Improve our website and services
• With your consent, send you relevant updates (you can opt out at any time)

We may disclose your personal information to:

• Our staff, contractors and service providers who help us deliver our services (for example scheduling, IT and payment processing)
• Builders, head contractors or facility managers involved in your project, where relevant
• Professional advisers, insurers and regulators where required
• Government or law enforcement bodies where required or authorised by law

We do not sell your personal information. Where we engage service providers, we take reasonable steps to ensure they protect your information.

Some of our service providers (for example cloud or email providers) may store data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. We retain personal information only for as long as needed for the purposes described above or as required by law, after which we take reasonable steps to destroy or de-identify it.

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate, out of date or incomplete
• Opt out of marketing communications at any time
• Make a complaint about how we have handled your personal information

To make a request, contact our Privacy Officer using the details below. We will respond within a reasonable time. We may need to verify your identity before acting on a request.

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Our website uses cookies and similar technologies. For details on what we use and how to manage them, please see our Cookie Policy.

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the "last updated" date shown above.